Customer Care for Element Vape
As a leading e-liquid business that delivers legal USA nicotine products to consumers, cannot stress enough how vital it is to deal with your Element Vape package properly. The security of consumers’ safety is very important, and we do everything we can to make sure your orders are processed quickly and securely. However, some of the issues we experience with returning customer goods, often stem from our lack of knowledge or patience. For these reasons, we have created a simple guide to help you deal with your return packages.
If you have received a mistake coming from your local shipping service and would certainly like to terminate your order, very first check your e-mail and/or spam filtration Smok Novo 2 system to ensure you clicked on the correct shipping and delivery address and/or WEB ADDRESS. Once this offers been done, in case you are continue to interested in continuing, simply reply to the email with the information on your request and you may greatly appreciate any assistance you might offer. For technological issues, you may need to make contact with customer care via their particular phone number: (Toll Free). Alternatively, if you have any additional questions, you could send us a great email and all of us will do our utmost to assist you.
Your package deal will arrive at your door within more effective to ten functioning days. Please note that shipping times may vary from 1 courier company to another. Therefore, it is, constantly preferable to buy with a trustworthy company. To help ensure your bundle arrives safely, we always advise that you sign your own parcel’s “Thanks For Sending” section in order to arrives. Your nearby delivery services usually are required to obviously display this signature confirmation on just about all sent items, which includes Element Vape items.
As soon as your parcel has arrived at your entrance, you will have to collect it as soon as possible. This is normally done simply by completing a self-addressed, stamped envelope with your return deal with and tracking number. Upon arrival, ensure that your unit is totally charged and prepared to start out using that immediately. Usually do not wait around for your Element Vape product in order to warm up; that cannot be stressed sufficient, particularly in the case of rechargeable batteries.
As layed out within the above paragraph, when shipping to UK residents, shipping will be facilitated by simply one of our countrywide network of courier companies, such as DPD, FED EX or UPS — but please permit for additional charges to be taken into consideration when placing your buy. Customers located within just the Republic of eire are not permitted to get online. Inside most cases, clients located within typically the Republic of Ireland will be not able to purchase the object with the use of credit credit cards or free e cards. All of us are currently encountering some issues along with credit card fraud in European countries and in certain cases, payments made applying these methods may possibly be declined or reversed. In inclusion, all deliveries to be able to EU customers may possibly be controlled by taxation and import duties.
Any time shipping internationally, you should note that customs procedures are really time-consuming and usually require the help of an independent customs agent. In the circumstance of an brought in product, delivery occasions will be based mostly on your courier’s international delivery service and transit periods may greatly exceed our internal shipping estimates. In case you are not sure of expected transit times, please make contact with us immediately. International orders will typically arrive within 3 to 5 business days following payment has already been received.
For all those questions regarding this matter, please note that all concerns should be directed towards our company headquarters. Should you need to make adjustments or inquire about our services within general, you can do so in anytime during business hours, Monday by means of Friday, except Weekend, Wednesday, and Thurs. Should you possess any other questions, you can either contact our client service team or one of the sales representatives in the main office. In the event you prefer to spot your order online, you are delightful to visit internet site and follow the simple instructions offered. All billing in addition to ordering information may be provided from the click of a button.
As constantly, we strongly suggest that all orders be paid for completely before shipping and delivery or delivery associated with products. Any modifications to shipping or delivery policies will be clearly indicated upon receipt of repayment. In the celebration of a problem in any merchandise, please contact all of us right away for any return or replacement. As long because your satisfaction is usually our most critical, all of us will work together with one to make sure that you possess the very best electronic products available.